Temario del curso
Introduction and Workshop Goals
- Welcome, agenda, and workshop outcomes
- Aligning closing skills to company sales targets and values
- Personal baseline assessment and goal setting for the day
Understanding Buyer Psychology
- Buyer motivations, decision triggers, and risk perception
- Identifying economic, technical, and personal decision drivers
- Mapping buyer stages to closing tactics
Structuring the Close: A Repeatable Process
- Frameworks for consistent, stage-based closes
- Creating checklists and close readiness signals
- Adapting the process for short and long sales cycles
Effective Questioning and Listening
- High-impact closing questions and when to use them
- Active listening techniques to surface hidden objections
- Turning answers into clear next-step commitments
Handling Objections and Negotiation Tactics
- Classification of objections and tailored response patterns
- Negotiation principles that preserve margin and relationships
- Roleplay: converting objections into opportunities to close
Closing Scripts, Trial Closes, and Language to Use
- Proven closing scripts and customizable templates
- Using trial closes to test readiness and secure micro-commitments
- Words and phrases that increase urgency without pressure
Handling Price and Value Conversations
- Framing price as value and ROI for different buyer types
- Anchoring, bundling, and concession strategies
- Practice scenarios: pitching value and responding to price pushback
Follow-up, Commitments, and Post-Close Activities
- Designing follow-up cadences that maintain momentum
- Securing explicit commitments and next steps in writing
- Handover best practices to onboarding or delivery teams
Practical Roleplay Sessions and Peer Coaching
- Paired roleplays covering common seller and buyer archetypes
- Structured peer feedback using observed behaviors
- Refinement cycles and coach-led demonstrations
Action Planning and Measurement
- Creating a personal 30-day closing action plan
- Selecting simple metrics to track closing improvements
- Preparing a manager handoff for reinforcement and coaching
Summary and Next Steps
Requerimientos
- Basic understanding of the sales process and customer journeys
- Experience engaging with prospects or customers
- Willingness to practice roleplay and receive peer feedback
Audience
- Sales representatives and account executives
- Field sales and inside sales teams
- Sales managers and team leaders responsible for closing performance
Testimonios (3)
Irma estaba en sintonía con nosotros como aprendices y con nuestras necesidades comerciales. Estaba claro que nos estaba escuchando activamente a partir de los comentarios informados que nos proporcionó.
Siobhan - Raintree
Curso - Digital Marketing for Software-as-a-Service (SaaS)
Traducción Automática
Respuestas con soluciones y uso práctico.
Agnieszka - AIRBUS HELICOPTERS POLSKA SP. Z O.O.
Curso - Google AdWords: Beginner to Advanced
Traducción Automática
Ella fue capaz de responder a las preguntas de todos fácilmente ... Clara indicación de su experiencia.
Yunus - Vodacom
Curso - Digital Marketing
Traducción Automática