Leading Digital Transformation: Making Change Stick and Overcoming Resistance Training Course

This instructor-led, live training in Colombia is aimed at intermediate-level managers, Product Owners and specialists who wish to apply Agile ways of working in banks, financial institutions and the public sector without compromising regulatory requirements.

By the end of this training, participants will be able to:

• Build regulatory and compliance requirements into the product backlog from the start.
• Define the governance and documentation that are really needed.
• Work with risk, compliance and IT security as partners.
• Plan a regulated product change using Agile practices.

This instructor-led, live training in (online or onsite) is aimed at team leaders and middle managers who want to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.

By the end of this training, participants will be able to:

• Define when to use AI and when not to (stop rules).
• Verify AI outputs with practical standards (red flags, second source).
• Set accountability and escalation triggers.
• Build team agreements and a 30-day adoption plan.

This instructor-led, live training in Ottawa but can be delivered, it is aimed at managers and leaders who wish to strengthen their ability to lead difficult conversations with clarity, confidence, and accountability.

By the end of this training, participants will be able to:

• Structure high-impact conversations
• Address tension and misalignment constructively
• Improve team trust and accountability
• Lead with clarity under pressure

In this instructor-led training, you will learn how to delegate strategically, set clear expectations, and cultivate trust within your team. Designed for mid-level managers, this course covers the barriers to delegation, practical handoff techniques, accountability structures, and trust-building practices.

This instructor-led, live training in Colombia (online or onsite) is aimed at intermediate-level managers and specialists who wish to understand what drives digital change in financial services and how to make it work in their own organisation.

By the end of this training, participants will be able to:

• Explain what drives digital change in banking and financial services.
• Identify where digital channels, lending and SME banking create value.
• Understand how Agile and product thinking support transformation.
• Learn from successful and failed transformations.

This instructor-led, live training in Colombia (online or onsite) is aimed at business leaders wishing to undertake a Digital Transformation within their organizations.

By the end of this training, participants will be able to:

• Describe the concepts of Digital Transformation
• Identify areas of an organization where it makes sense to undertake digitization
• Draw out a digitization strategy that describes the changes needed in process, technology and training.

This instructor-led, live training in Colombia (online or onsite) is aimed at intermediate-level to advanced-level IT leaders, compliance officers, and digital transformation managers who wish to use a structured roadmap approach to implement digital sovereignty initiatives.

By the end of this training, participants will be able to: assess their organization's digital sovereignty maturity, develop a comprehensive strategy, create an actionable implementation roadmap, establish governance frameworks.

This instructor-led, live training in Colombia (online or onsite) is aimed at intermediate-level IT professionals and business managers who wish to understand the potential of IoT and edge computing for enabling efficiency, real-time processing, and innovation in various industries.

By the end of this training, participants will be able to:

• Understand the principles of IoT and edge computing and their role in digital transformation.
• Identify use cases for IoT and edge computing in manufacturing, logistics, and energy sectors.
• Differentiate between edge and cloud computing architectures and deployment scenarios.
• Implement edge computing solutions for predictive maintenance and real-time decision-making.

Effective interpersonal communication is a key skill in both personal and professional relationships. It involves focusing on the speaker and understanding their perspective, expressing interest in what they say, using clear and simple messages to avoid misunderstandings, understanding and appreciating others' feelings, needs, and viewpoints. Effective communication means expressing your thoughts and emotions responsibly without violating others' boundaries, with an awareness of cultural differences that help avoid misunderstandings arising from intercultural communication. Effective interpersonal communication is essential for building lasting relationships, resolving problems, teamwork, and achieving success both in professional and personal life. It is a skill worth continuously developing and refining.

Upon completion of this training, participants will be able to:

-Understand the impact of effective delegation on team productivity and performance.
-Identify common barriers that hinder trust in collaborators.
-Apply techniques to delegate tasks and responsibilities clearly and strategically.
-Strengthen communication and follow-up without resorting to micromanagement.
-Foster environments of trust and accountability within their teams

Course format

-The course is delivered through:
-Interactive talks
-Guided exercises
-Group dynamics
-Case studies
-Leadership simulations
-Practical activities applied to the workplace context

The training focuses on immediate application in the professional context of the
participants.

This instructor-led, live training in Colombia (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to understand the foundational principles of ICF coaching, including its core competencies and ethical guidelines, while gaining practical experience in applying coaching techniques.

By the end of this training, participants will be able to:

• Understand the ICF Core Competencies and their application in coaching practice.
• Demonstrate active listening, questioning, and goal-setting techniques.
• Facilitate meaningful and transformative coaching conversations.
• Adhere to the ICF Code of Ethics in professional coaching engagements.
• Develop a personalized coaching style aligned with ICF principles.

This instructor-led, live training in Colombia (online or onsite) is aimed at intermediate-level Product Owners, business analysts and process owners who wish to redesign processes around the customer rather than digitise them as they are.

By the end of this training, participants will be able to:

• Map an existing process from the customer's point of view.
• Identify unnecessary steps, documents, approvals and hand-offs.
• Design a simpler target process with business, IT, risk and compliance.
• Turn the redesign into a backlog and measure the results.

This instructor-led, live training in Colombia (online or onsite) is aimed at beginner-level digital technology professionals who wish to gain comprehensive knowledge and practical tools for understanding and acting on responsible digital practices.

By the end of this training, participants will be able to:

• Understand the environmental, social, and societal impacts of digital technology.
• Learn best practices to reduce digital footprints in professional and personal activities.
• Acquire knowledge of eco-design for sustainable digital services.
• Implement responsible digital practices in their work.

By the end of this workshop, participants will be able to:

Critically analyze SOSvirtual’s current e-learning service design and implementation processes.

Identify concrete opportunities to improve and simplify internal processes.

Apply principles of agility and pedagogical innovation to instructional design.

Recognize strategic and responsible applications of artificial intelligence as support for expert tasks.

Generate prioritized, actionable inputs to inform improvement planning leading up to 2026.