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/apps/nobleprog-website/core/routes.php ) [function] => require_once ) [10] => Array ( [file] => /apps/nobleprog-website/_index.php [line] => 26 [args] => Array ( [0] => /apps/nobleprog-website/__index.php ) [function] => include_once ) [11] => Array ( [file] => /apps/hitra7/index.php [line] => 58 [args] => Array ( [0] => /apps/nobleprog-website/_index.php ) [function] => include_once ) ) NP URI: www.nobleprog.co/en/cc/pplteamman?id=pplteamman-287951-20190806 Undefined property: stdClass::$excluded_sites /apps/hitra7/drupal7/sites/all/modules/_custom/common/hrquery/common/outline.logic.php:108 Array ( [0] => Array ( [file] => /apps/hitra7/drupal7/sites/all/modules/_custom/common/hrquery/common/outline.logic.php [line] => 108 [function] => myErrorHandler [args] => Array ( [0] => 2 [1] => Undefined property: stdClass::$excluded_sites [2] => /apps/hitra7/drupal7/sites/all/modules/_custom/common/hrquery/common/outline.logic.php [3] => 108 ) ) [1] => Array ( [file] => 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teamwork [14] => 297 ) ) ) [7] => Array ( [file] => /apps/nobleprog-website/modules/course/course.php [line] => 25 [function] => hrquery_outline_get_related [args] => Array ( [0] => hitraco [1] => pplteamman ) ) [8] => Array ( [file] => /apps/nobleprog-website/core/routes.php [line] => 19 [function] => course_menu_callback [args] => Array ( [0] => /en/cc/pplteamman?id=pplteamman-287951-20190806 ) ) [9] => Array ( [file] => /apps/nobleprog-website/__index.php [line] => 103 [args] => Array ( [0] => /apps/nobleprog-website/core/routes.php ) [function] => require_once ) [10] => Array ( [file] => /apps/nobleprog-website/_index.php [line] => 26 [args] => Array ( [0] => /apps/nobleprog-website/__index.php ) [function] => include_once ) [11] => Array ( [file] => /apps/hitra7/index.php [line] => 58 [args] => Array ( [0] => /apps/nobleprog-website/_index.php ) [function] => include_once ) ) NP URI: www.nobleprog.co/en/cc/pplteamman?id=pplteamman-287951-20190806 Undefined property: 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influence [3] => teamcollaboration [4] => teamwork [5] => xyz [6] => busics [7] => businessenglish [8] => collabcomm [9] => commtm [10] => commtm2 [11] => efektkom [12] => infavdconf [13] => teamwork [14] => 297 ) ) ) [7] => Array ( [file] => /apps/nobleprog-website/modules/course/course.php [line] => 25 [function] => hrquery_outline_get_related [args] => Array ( [0] => hitraco [1] => pplteamman ) ) [8] => Array ( [file] => /apps/nobleprog-website/core/routes.php [line] => 19 [function] => course_menu_callback [args] => Array ( [0] => /en/cc/pplteamman?id=pplteamman-287951-20190806 ) ) [9] => Array ( [file] => /apps/nobleprog-website/__index.php [line] => 103 [args] => Array ( [0] => /apps/nobleprog-website/core/routes.php ) [function] => require_once ) [10] => Array ( [file] => /apps/nobleprog-website/_index.php [line] => 26 [args] => Array ( [0] => /apps/nobleprog-website/__index.php ) [function] => include_once ) [11] => Array ( [file] => /apps/hitra7/index.php [line] => 58 [args] 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=> Array ( [file] => /apps/hitra7/index.php [line] => 58 [args] => Array ( [0] => /apps/nobleprog-website/_index.php ) [function] => include_once ) ) NP URI: www.nobleprog.co/en/cc/pplteamman?id=pplteamman-287951-20190806 Undefined property: stdClass::$excluded_sites /apps/hitra7/drupal7/sites/all/modules/_custom/common/hrquery/common/outline.logic.php:108 Array ( [0] => Array ( [file] => /apps/hitra7/drupal7/sites/all/modules/_custom/common/hrquery/common/outline.logic.php [line] => 108 [function] => myErrorHandler [args] => Array ( [0] => 2 [1] => Undefined property: stdClass::$excluded_sites [2] => /apps/hitra7/drupal7/sites/all/modules/_custom/common/hrquery/common/outline.logic.php [3] => 108 ) ) [1] => Array ( [file] => /apps/hitra7/drupal7/sites/all/modules/_custom/common/hrquery/common/outline.logic.php [line] => 195 [function] => hrquery_outline_load_all [args] => Array ( [0] => teamwork [1] => hitraco [2] => Array ( [0] => en [1] => es ) ) ) [2] => Array ( [file] => 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hostingonlinemeetings [1] => pemm [2] => influence [3] => teamcollaboration [4] => teamwork [5] => xyz [6] => busics [7] => businessenglish [8] => collabcomm [9] => commtm [10] => commtm2 [11] => efektkom [12] => infavdconf [13] => teamwork [14] => 297 ) ) ) [7] => Array ( [file] => /apps/nobleprog-website/modules/course/course.php [line] => 25 [function] => hrquery_outline_get_related [args] => Array ( [0] => hitraco [1] => pplteamman ) ) [8] => Array ( [file] => /apps/nobleprog-website/core/routes.php [line] => 19 [function] => course_menu_callback [args] => Array ( [0] => /en/cc/pplteamman?id=pplteamman-287951-20190806 ) ) [9] => Array ( [file] => /apps/nobleprog-website/__index.php [line] => 103 [args] => Array ( [0] => /apps/nobleprog-website/core/routes.php ) [function] => require_once ) [10] => Array ( [file] => /apps/nobleprog-website/_index.php [line] => 26 [args] => Array ( [0] => /apps/nobleprog-website/__index.php ) [function] => include_once ) [11] => Array ( [file] => /apps/hitra7/index.php [line] => 58 [args] => Array ( [0] => /apps/nobleprog-website/_index.php ) [function] => include_once ) ) People and Team Management Training Course

Course Outline

Understanding Ourselves and Others

  • What makes us behave the way we do?
  • How can we understand which parts of this behaviour is acceptable – is required by our role in the business – and which parts are not acceptable?
  • Feedback: how do others see and relate to us?

Communication

  • How do we communicate with others?
  • What are the advantages / disadvantages of the various communications media?
  • What do we mean by Effective Communication and how do we achieve it?
  • Our respective thinking and learning styles and how they can be applied to our day-to-day work

Management v Leadership

  • What is Management? What is Leadership?
  • What is the difference between Management and Leadership?
  • Analysing Leadership Behaviour
  • Analysing the difference Management Styles – and understand when to use them
  • The importance of Communication – including:
    • Verbal Communication
    • Vocal Communication
    • Visual Communication

Emotional Intelligence

  • Emotions and their consequences
  • The importance of understanding our “EQ” (as opposed to the more-standard IQ)
  • The five stages of Goleman’s Emotional Intelligence model:
    • Self-Awareness
    • Self-Management
    • Motivation
    • Empathy
    • Social Skills

Transactional Analysis

  • Why do we act / react in a certain way to colleagues and customers?
  • How can we build rapport with colleagues and customers?
  • What are the benefits of “True Rapport” in our inter-personal relationships?

Building a Successful Team

  • What is a Team?
  • The stages of Team Development

Goal and Objective Setting

  • Goal Setting – for the company
  • Objective Setting – for the staff
  • Drafting and Aligning Objectives
  • Performance Management

Stakeholder Management

  • People and the Service-Profit Chain
  • Satisfying Stakeholders
  • Stakeholder Analysis: internal and external stakeholders

Delegation

  • What is Delegation?
  • The Stages of Delegation

Coaching

  • What is Coaching?
  • Using the G R O W model for effective coaching

Handling Conflict

  • What causes conflict?
  • The Phases of Conflict Handling
    • Understanding the Conflict
    • Understanding your / the other person’s position in the conflict
    • Resolving the Conflict
  • Kilmann’s Five Conflict-Handling Modes – and how to apply them:
    • Competing
    • Collaborating
    • Compromising
    • Avoiding
    • Accommodating
  • Bridging the Gap
 21 Hours

Number of participants



Price per participant

Open Training Courses require 5+ participants.

Testimonials (1)

Reflecting own my self to learn others

Roy Dekker - Axway GmbH
Course - People and Team Management

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Business Communication Skills

35 Hours

Communication skills have long been recognised as essential to professional success and many a career has stalled, faltered or stagnated thanks to a lack of communication skills. Contrary to urban myth, few of us are born with this skill, instead most have either practised or learned from mistakes. This course is designed to assist delegates to improve their communication skills and in consequence their ability to work with others.

Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.

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Business English for Non-Native Speakers

14 Hours

This instructor-led, live training in Colombia (online or onsite) is aimed at persons working in an international business environment who wish to quickly improve their listening, speaking and writing skills to be more effective leaders and team members.

By the end of this training, participants will be able to:

  • Learn tools and tactics to quickly expand their workplace English vocabulary.
  • Focus on only the relevant parts of the English language needed to be more effective at work.
  • Gain confidence in their ability to communicate with authority by phone, email and in meetings.
  • Practice techniques to influence and persuade customers, managers, and peers.
  • Apply a systematic approach to continue improving their Business English skills after the training.
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Mastering Communication and Collaboration

21 Hours

Purpose

The need for individuals with strong business acumen, interpersonal skills, and leadership capabilities has never been greater. This course aims to equip professionals from all specialisms with the knowledge and skills needed to collaborate and communicate effectively.

Mastering Communication and Collaboration aims find common ground between specialist, and non-specialist individuals to improve communication in all areas of the business. It incorporates actionable strategies and real-world examples and tips, and will help you improve your skills and become a more effective communicator and collaborator - whether you're an aspiring leader or an experienced professional.

The purpose of the course is to help attendees become more effective in their professional lives by supplementing technical 'hard skills' with essential 'soft skills'. Attendees will

  • be better able to integrate themselves into organisations through understanding the dynamics of organisations outside specialist functions
  • learn how to best to collaborate and communicate technical issues to the mutual benefit of speaker and listener
  • Be better able to deliver specialist information to lay audiences

Format of the Course

  • Interactive lecture and discussion.
  • Interactive problem-solving sessions.

Course Customisation Options

  • To request a customised training for this course, please contact us to arrange.
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Communicating and Influencing For Team Members

14 Hours

By the end of the course, delegates will be able to:

  • Appreciate the need to manage their own behaviour before they can influence others’ behaviour
  • Understand the strengths and weaknesses of the various communications media available
  • Manage their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

  • Facilitated Discussions
  • Slide Presentations
  • Exercises and
  • Case Studies
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Communicating and Influencing - For Managers and Team Leaders

14 Hours

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

  • Their colleagues
  • Their bosses
  • Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

  • Facilitated Discussions
  • Slide Presentations
  • Exercises and Case Studies

By the end of the course, delegates will be able to:

  • Appreciate the need to manage their own behaviour before they can influence others’ behaviour
  • Understand the strengths and weaknesses of the various communications media available
  • Manage their internal and external customers and stakeholders
  • Explain how to deal with the difficult situations they may encounter in the office
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Efektywna komunikacja interpersonalna i rozwiązywanie konfliktów

14 Hours

Effective interpersonalcommunication is a key skill in both personal and professional relationships. It involves focusing on the interlocutor and understanding his or her perspective, as well as expressing interest in what he or she is saying. Using clear and simple messages to avoid misunderstandings, understanding and appreciating other people's feelings, needs and point of view. Effective communication means expressing one's thoughts and feelings responsibly, without violating other people's boundaries, with awareness of cultural differences, which helps avoid misunderstandings resulting from differences in intercultural communication. Effective interpersonalcommunication is the key to building lasting relationships, solving problems, team cooperation and achieving success in both professional and personal life. This is a skill that is worth constantly developing and improving.

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Influencing and Avoiding Conflict

21 Hours

Audience

  • Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with : 
    • Their colleagues
    • Their bosses
    • Their internal and external customers and stakeholders

Course Objectives

By the end of the course, delegates will be able to:

  • Appreciate the need to manage their own behaviour before they can influence others’ behaviour
  • Understand the strengths and weaknesses of the various communications media available
  • Manage their internal and external customers and stakeholders

Format

The course will be a highly-interactive combination of:

  • Facilitated Discussions
  • Slide Presentations
  • Exercises and 
  • Case Studies
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Assertiveness

7 Hours

A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels.

Audience

Anyone who is looking to enhance their assertiveness skills

Aim

This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers.

Objectives

By the end of the programme the participants will:

  • Understand and overcome the barriers to being assertive
  • Recognise behaviour traits within yourself and others and learn effective strategies for managing them
  • Communicate effectively with a wide range of people to achieve a win-win situation wherever possible
  • Effectively manage difficult situations.
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Related Categories

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Human Resources (HR)
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Communication
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Working In A Team